BEST RATE GUARANTEE

1. What are the requirements for submitting a claim for Hyatt's Best Rate Guarantee Program?

When comparing rates between Hyatt and other sites, if you find a lower rate than what is offered on Hyatt.com, HyattPlace.com or HYATThouse.com, contact a Best Rate Guarantee Representative at 1-866-886-5054 or 1-402-593-5073 from 7:00am to 02:00am Central Time 7 days a week. The representative will be able to verify the rate immediately without any delay. The rate must be for the same hotel, type of accommodations, room type and bed type as well as the same dates and number of guests. The lower rate must meet the Terms and Conditions to qualify for the Best Rate Guarantee.

Hyatt guarantees to provide the lowest on-line bookable rate for room reservations at Hyatt Hotels available to the general public on the Internet, subject to the following terms and conditions:
If you find a publicly available and immediately bookable room-only rate on the Internet for a Hyatt Hotel ("Competing Rate") that is lower than the room rate available for the same reservation on http://www.hyatt.com (i.e., same hotel, same type of room, same number of guests, same dates of stay and same length of stay), then prior to or within 24 hours of booking the reservation on http://www.hyatt.com, please call Hyatt Hotels & Resorts at 1-888-96 HYATT (1-888-964-9288) or 402-593-5445.
Once Hyatt confirms the availability of the Competing Rate on the Internet, subject to room availability at the applicable Hyatt Hotel, Hyatt agrees to match the Competing Rate for the same reservation, plus discount an additional twenty percent (20%) off the room rate for the duration of the stay being so reserved.
This Guarantee does not apply to:

  • Opaque or auction sites where the hotel brand and/or the specific hotel is not known until booking is finalized. Examples of these types of sites include but are not limited to, Priceline and Hotwire.
  • Web sites that "package" travel, entertainment, hotel and/or food components such as airfare and hotel stay, hotel stay and car rental, hotel stay and restaurant voucher, etc. Examples of package websites include but are not limited to Site 59 and Delta Vacations.
  • Packaged rates that include taxes, service charges, meals, coupons, parking, services, or other amenities.
  • Qualified discount rates including, but not limited to, Government, AAA or Senior Citizen Discounts.
  • Unpublished, negotiated rates with corporations, travel agencies, groups, associations or other rates that are specifically agreed upon by Hyatt and a specified and limited group, and are not publicly available.
  • Hyatt Residence Club properties or any residential or extended stay apartment properties (i.e. The Galleria Residences in Dubai).

This Guarantee applies only to the room rate for the duration of the reservation and does not apply to taxes, gratuities, guest incidental charges, food and beverage charges, resort fees, and any other fees or charges that you may incur during your stay.
If you have already booked a prepaid stay on Hyatt.com, and find a Competing Rate that meets the Guarantee terms and conditions set forth here, then Hyatt will refund the full amount originally charged to your credit card for the rate booked on Hyatt.com and charge the full stay based on the new rate to your credit card.
The number of Gold Passport points awarded to you if you are a Gold Passport member will be based on the room rate actually paid by you upon checkout.
This Guarantee is subject to change or revocation at anytime.

2. If I am able to find a lower rate, how do I contact Hyatt?

A Hyatt Best Rate Guarantee Representative can be reached at 1-866-886-5054 or 1-402-593-5073 from 7:00am to 02:00am Central Time 7 days a week.

3. If I find a lower rate, after I have already booked my reservation on Hyatt.com, HyattPlace.com or HYATThouse.com, can I still qualify for Hyatt's Best Rate Guarantee?

Yes. If it is within 24 hours of making your HyattPlace.com, Hyatt.com or HYATThouse.com reservation, contact a Hyatt Best Rate Guarantee Representative at 1-866-886-5054 or 1-402-593-5073 from 7:00am to 02:00am Central Time 7 days a week. They will attempt to validate the claim and make the appropriate adjustments to your rate, if the Terms and Conditions are met.

Hyatt guarantees to provide the lowest on-line bookable rate for room reservations at Hyatt Hotels available to the general public on the Internet, subject to the following terms and conditions:
If you find a publicly available and immediately bookable room-only rate on the Internet for a Hyatt Hotel ("Competing Rate") that is lower than the room rate available for the same reservation on http://www.hyatt.com (i.e., same hotel, same type of room, same number of guests, same dates of stay and same length of stay), then prior to or within 24 hours of booking the reservation on http://www.hyatt.com, please call Hyatt Hotels & Resorts at 1-888-96 HYATT (1-888-964-9288) or 402-593-5445.
Once Hyatt confirms the availability of the Competing Rate on the Internet, subject to room availability at the applicable Hyatt Hotel, Hyatt agrees to match the Competing Rate for the same reservation, plus discount an additional twenty percent (20%) off the room rate for the duration of the stay being so reserved.
This Guarantee does not apply to:

  • Opaque or auction sites where the hotel brand and/or the specific hotel is not known until booking is finalized. Examples of these types of sites include but are not limited to, Priceline and Hotwire.
  • Web sites that "package" travel, entertainment, hotel and/or food components such as airfare and hotel stay, hotel stay and car rental, hotel stay and restaurant voucher, etc. Examples of package websites include but are not limited to Site 59 and Delta Vacations.
  • Packaged rates that include taxes, service charges, meals, coupons, parking, services, or other amenities.
  • Qualified discount rates including, but not limited to, Government, AAA or Senior Citizen Discounts.
  • Unpublished, negotiated rates with corporations, travel agencies, groups, associations or other rates that are specifically agreed upon by Hyatt and a specified and limited group, and are not publicly available.
  • Hyatt Residence Club properties or any residential or extended stay apartment properties (i.e. The Galleria Residences in Dubai).

This Guarantee applies only to the room rate for the duration of the reservation and does not apply to taxes, gratuities, guest incidental charges, food and beverage charges, resort fees, and any other fees or charges that you may incur during your stay.
If you have already booked a prepaid stay on Hyatt.com, and find a Competing Rate that meets the Guarantee terms and conditions set forth here, then Hyatt will refund the full amount originally charged to your credit card for the rate booked on Hyatt.com and charge the full stay based on the new rate to your credit card.
The number of Gold Passport points awarded to you if you are a Gold Passport member will be based on the room rate actually paid by you upon checkout.
This Guarantee is subject to change or revocation at anytime.

4. When will I know if my rate will be adjusted?

All claims will be handled immediately via the telephone. The Hyatt Best Rate Guarantee Representative will go to the web site where the lower rate was found and ensure it is for the same terms and conditions as the HYATThouse.com, HyattPlace.com or Hyatt.com rate and for the same length of stay. If the claim qualifies, they will apply the 20% discount.

5. Do I receive 20% off of each night?

The Hyatt Best Rate Guarantee is determined based off the total stay rate, not a nightly rate.

6. Are taxes and service charges included in the guarantee?

The Hyatt Best Rate Guarantee only applies to the total room rate. It does not apply to any taxes, service charges, gratuities or other fees.

7. What is acceptable evidence of a lower rate?

When you contact a Hyatt Best Rate Guarantee representative and inform them of the site where you found the lower rate, they will attempt to validate availability of the lower rate, and verify that it complies with the Terms and Conditions of the guarantee. If the rate is no longer available, the guarantee will not apply.

Hyatt guarantees to provide the lowest on-line bookable rate for room reservations at Hyatt Hotels available to the general public on the Internet, subject to the following terms and conditions:
If you find a publicly available and immediately bookable room-only rate on the Internet for a Hyatt Hotel ("Competing Rate") that is lower than the room rate available for the same reservation on http://www.hyatt.com (i.e., same hotel, same type of room, same number of guests, same dates of stay and same length of stay), then prior to or within 24 hours of booking the reservation on http://www.hyatt.com, please call Hyatt Hotels & Resorts at 1-888-96 HYATT (1-888-964-9288) or 402-593-5445.
Once Hyatt confirms the availability of the Competing Rate on the Internet, subject to room availability at the applicable Hyatt Hotel, Hyatt agrees to match the Competing Rate for the same reservation, plus discount an additional twenty percent (20%) off the room rate for the duration of the stay being so reserved.
This Guarantee does not apply to:

  • Opaque or auction sites where the hotel brand and/or the specific hotel is not known until booking is finalized. Examples of these types of sites include but are not limited to, Priceline and Hotwire.
  • Web sites that "package" travel, entertainment, hotel and/or food components such as airfare and hotel stay, hotel stay and car rental, hotel stay and restaurant voucher, etc. Examples of package websites include but are not limited to Site 59 and Delta Vacations.
  • Packaged rates that include taxes, service charges, meals, coupons, parking, services, or other amenities.
  • Qualified discount rates including, but not limited to, Government, AAA or Senior Citizen Discounts.
  • Unpublished, negotiated rates with corporations, travel agencies, groups, associations or other rates that are specifically agreed upon by Hyatt and a specified and limited group, and are not publicly available.
  • Hyatt Residence Club properties or any residential or extended stay apartment properties (i.e. The Galleria Residences in Dubai).

This Guarantee applies only to the room rate for the duration of the reservation and does not apply to taxes, gratuities, guest incidental charges, food and beverage charges, resort fees, and any other fees or charges that you may incur during your stay.
If you have already booked a prepaid stay on Hyatt.com, and find a Competing Rate that meets the Guarantee terms and conditions set forth here, then Hyatt will refund the full amount originally charged to your credit card for the rate booked on Hyatt.com and charge the full stay based on the new rate to your credit card.
The number of Gold Passport points awarded to you if you are a Gold Passport member will be based on the room rate actually paid by you upon checkout.
This Guarantee is subject to change or revocation at anytime.

8. Are Gold Passport points awarded for bookings that qualify for the Hyatt.com Best Rate Guarantee?

Yes. The number of Hyatt Gold Passport points to be awarded to Hyatt Gold Passport members will be based on the rate actually paid upon checkout. Normal Gold Passport benefits will apply based on your tier level.